Achieving operational excellence in information centers
Thomson Scientific
January 2007
Adopting a best practice can help improve work processes for delivery of products and services to better meet client needs. That translates into achieving effectiveness, efficiencies, and economies that are extremely important to senior management. It also aids in building stronger relationships across the organization.
The January 2007 edition of the Special Libraries Association (SLA) journal, Information Outlook, includes an article from Thomson Scientific's Betty Jo Hibberd that focuses on steps for achieving operational excellence in information centers. If communicated properly, operational excellence will help prove the value of the information center, raise the perception of its importance to the organization and help to gain improved support from senior management. Read the full article here.
Reprint permission granted by SLA. www.sla.org