Telephone Numbers, Hours and Holidays
Global Customer Support
Americas offices
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Customer & Account Support | 8:00 AM to 6:00 PM Eastern, GMT – 5 | Monday – Friday | English |
| Technical Support | 9 AM – 8 PM Eastern, GMT – 5 | Monday – Friday | English |
North America
Telephone: +1-800-336-4474
Fax: +1-215-386-2911
Central and South America
Telephone: +1-888-216-4101
Office closures:
January 1 New Year
January 19 Martin Luther King’s Birthday
February 16 President’s Day
May 25 Memorial Day
July 3 Independence Day
September 7 Labor Day
November 26-27 Thanksgiving
December 25 Christmas
Europe, Middle East, Africa
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Customer & Account Support | 9 AM – 5 PM GMT | Monday – Friday | English |
| Technical Support | 8 AM – 5 PM GMT | Monday – Friday | English, French, Spanish, Italian,German,Farsi |
Customer Support
Telephone: +44 20 7433 4477
Fax: +44 20 7 433 4001
Technical Support
Telephone: +44 20 7433 4999
Office closures:
January 1 New Year
April 10 Good Friday
April 13 Easter Monday
May 4 Day Holiday
May 25 Spring Bank Holiday
August 31 Late Summer Bank Holiday
December 25 Christmas
December 26 Boxing Day
Japan
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 9:30 AM – 6 PM Japan Standard Time, UTC +9 |
Monday – Friday | Japanese, English |
Telephone: +81-3-5218-6500
Fax: +81-3-5218-7840
Office closures:
January 1-2 New Year
January 12 Adults' Day
February 11 Nation's Foundation Day
March 20 Equinox of Spring
April 29 Showa Day
May 4 Greenery Day
May 5 Children's Day
May 6 National Holiday
July 20 Marine Day
September 21 Respect for Aged Day
September 22 National Holiday
September 23 Equinox of Autumn
October 12 Health Sports Day
November 3 Culture Day
November 23Labor Thanksgiving Day
December 23 Emperor's Birthday
December 31 New Year’s Eve
Australia
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| All Support | 9:00 AM – 6:00 PM GMT + 9 | Monday – Friday | English |
Australia: 1800 007 214
New Zealand: 0800 443 162
Office closures:
January 1 New Year
January 26 Australia Day
April 10 & 13 Easter Holidays
June 8 Queen's Birthday
August 3 Bank Holiday
October 5 Labour Day
December 25 Christmas
December 28 Boxing Day
China
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 9:00 AM –5:00 PM China Standard/ Beijing Time, UTC +8 |
Monday – Friday | Mandarin, English |
Telephone: +86 10 8286 2099
Fax: +86 (10) 8286 2088
Office closures:
January 1-2 New Year
January 26-30 Lunar New Year
April 6 Tomb Sweeping
May 1 Labour Day
May 28-29 Mid Autumn Festival
October 1-8 National Day
India
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 8:00 AM –5:00 PM India Standard Time, UTC + 5:30 |
Monday – Friday | English |
Telephone: +91 44 66303115
Office closures:
January 1 New Year
January 14 Pongai
January 26 Republic Day
April 10 Good Friday
April 14 Chithirai Fesitval
May 1 May Day
September 3 Vinayaka Chathurthi
September 21 Ramzan
September 28 Vijayadhasami
October 2 Gandhi Jayanthi
December 25 Christmas
Korea
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Technical Support | 9:00 AM –6:00 PM Korea Standard Time, UTC +9 | Monday – Friday | Korean, English |
Telephone: 080 010 8100 or +82 2 2076 8100
Fax: +82 2 2076 8122
Office closures:
January 1 New Year
January 26-27 Lunar New Year
May 1 Labor day
May 2 Buddha's Birthday
May 5 Children's Day
July 17 Constitution Day
October 2-3 Harvest Festival
October 3 National Foundation Day
December 25 Christmas
Singapore
| Description | Hours | Days | Languages Supported |
|---|---|---|---|
| Customer Support | 9:00 AM –5:00 PM Singapore Standard Time, UTC +8 | Monday – Friday | English |
Telephone: +65 6411 6888
Office closures:
January 1 New Year
January 26-27 Lunar New Year
April 10 Good Friday
May 1 Labour Day
November 27 Hari Raya Haji
December 25 Christmas